FAQ · 20 Honest Answers

Honest Answers to Common MacBook Repair Questions.

20 questions Pune MacBook owners ask before booking a repair. We answer them straight — no upselling.

MacBook with iPad — answers to the most-asked MacBook repair questions

Pricing

How much does MacBook repair cost in Pune?
Depends on what’s wrong. Battery: ₹6,500+. Screen: ₹15-30K depending on model. Logic-board chip-level: ₹6-25K depending on the failed component. Diagnosis is always free — call for a real quote.
Is MacLab cheaper than Apple Authorized Service?
Almost always 40-70% cheaper, because we work at component level (replace the failed chip, ~₹500 in parts) instead of replacing the whole logic board (~₹50,000 in parts). Same end result, much lower bill.
Do you charge a diagnosis fee?
No. Diagnosis is free at our lab and free at your doorstep. You only pay if you approve the repair quote.
What if you can’t fix my MacBook?
No-fix-no-fee. If we can’t repair it (or if a repair quote isn’t economical and you decide against it), you pay nothing. We return the device as-is.

Process

How long does a MacBook repair take?
Battery: 1 hour. Screen: 2-4 hours. Keyboard: 4-6 hours. Logic board chip-level: 24-72 hours depending on complexity. Doorstep diagnosis: 30 minutes.
Do I need to back up my data first?
Strongly recommended. We’re careful with data, but any repair has small risk. Use Time Machine, iCloud, or copy critical files to an external drive before handing over the device.
Will my MacBook still get OS updates after repair?
Yes. Our repairs don’t affect your ability to update macOS. Note: Apple may flag genuine non-Apple parts (like third-party screens) with a warning — but functionality is unaffected.
Can you recover data from a damaged MacBook?
Yes — for most models. Liquid damage, dead logic board, failed SSD recovery — we offer data extraction even when the device itself can’t be repaired economically. Quoted separately.

Warranty

What warranty do you offer?
90 days on all chip-level / motherboard / logic board repairs. 30 days on screen and battery replacements. If the same fault returns in warranty, we re-fix it free.
What does the warranty NOT cover?
Physical damage after repair (drops, liquid, impact), unrelated new failures (different component fails later), or wear-and-tear of consumables. See our full warranty page.
How do I claim warranty?
Just call or WhatsApp us with the original repair receipt. We’ll book a pickup or invite you in. Warranty re-repairs are free — labour and parts.

Doorstep

Is doorstep service really free?
Yes — diagnosis at your home or office is free across all Pune zones. You only pay if you approve the repair. Our engineer absorbs the visit cost.
Which areas do you cover?
All Pune metro: Shivajinagar, Aundh, Baner, Hinjewadi, Kothrud, Kharadi, Wakad, Pimpri-Chinchwad, and everywhere in between. Full coverage map.
Can you do doorstep on weekends?
Saturdays yes, Sundays we’re closed. For Saturday doorstep, book by Friday 4 PM to lock the slot.
What if I need urgent / same-day repair?
Book by 12 noon for same-day doorstep visit. Some repairs (battery, keyboard, screen) can be done at your location. Logic-board work — collected, returned within 24-72 hours.

Apple vs MacLab

Are you authorized by Apple?
No. MacLab is an independent repair service — not affiliated with, endorsed by, or sponsored by Apple Inc. Being independent is what lets us repair at component level and price honestly.
Should I go to Apple instead?
Honest answer — sometimes yes. If you’re under AppleCare+ and the repair is covered, go to Apple. If you’re out of warranty and Apple’s quote is more than the device is worth, come to us. We’ll tell you which path makes economic sense.
Will my Apple warranty be void after MacLab service?
Apple’s warranty on covered components stays intact for parts not touched. The component we repair / replace is not covered by Apple’s warranty afterwards (it wasn’t either if it had failed and you’d paid Apple). Standard for any third-party repair.

Misc

Do you sell new MacBooks or accessories?
No. We only repair. We don’t have a sales channel competing with our repair quotes — keeps us honest.
Can you fix iPhone, iPad, Apple Watch?
We focus on MacBook (and occasionally iMac). For iPhone/iPad/Watch, we’d rather refer you to specialists than do a mediocre job.

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